FAQs

Proof of Bank Account is required for the issuance of a Merchant Facility. You will need to provide us with your bank account details to ensure funds are correctly deposited and to ensure compliance with AML/KYC laws in New Zealand.

Bank Account Requirements

• Enter your bank account information exactly as it appears on your bank statement, including the full account number and suffix (last 2–3 digits).
• If using a personal bank account, the name must match what was entered in the Identity Verification section. If it is a joint account, then the other account holder will also need to complete the AML/KYC process.
• If providing details for an organization’s bank account (e.g., business, charity, or school), the account name must match the registered legal name in the Official Registration section.

Proof of Account

To verify your bank account, you must upload a photo or scanned copy of a bank statement or deposit slip that clearly displays the account details. This document must match the information entered in the form and must be a complete document.

For more details on obtaining proof of account, refer to your bank’s specific guidelines.

Privacy and Security

You are welcome to redact or remove any balances or transaction details from your bank statement before submitting it. However, the document must still clearly show the account name, account number, and bank logo to confirm the Account Holder’s identity and ensure funds are deposited correctly. This verification process is a standard requirement to comply with financial security regulations and prevent payment errors.

Worldline’s calendar day ends at 10:00 PM (22:00), with the network settling transactions between 10:00 PM and 10:46 PM (22:00 – 22:46).

Due to this, merchants cannot set a settlement window during this period. Additionally, any settlement window after 10:00 PM (22:00) is classified as a "following day" settlement.

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KYC Compliance: Verify Your Account

Welcome to your AML/KYC compliance guide. As a regulated payments provider, EFTPOS Central is legally required to verify the business information of all our merchants before you can start using our platform. These checks ensure the security of your data and the wider financial industry.

Before We Get Started…Identifying the authorized persons for your entity is the most complex yet crucial part of this process. But don’t worry – we’re here to help.

KYC Compliance Guide

Step 1. Determine Your Required Documents.Depending on your business type (e.g., sole trader, partnership, company, charity, incorporated society), EFTPOS Central requires documents like:

• Trust Deed (for Charities and Incorporated Societies)
• Constitution or Partnership Agreement (if applicable)

Step 2. Identify All Authorized Persons.Authorized persons include:

• Directors
• Senior Management (e.g., CEO, CFO)
• Shareholders (with more than 25% of issued capital)
• Officers, Trustees, or individuals with control of funds

Step 3. Verify the Identity of All Authorized Persons.Provide a copy of one of the following for each authorized person:

• Passport
• New Zealand Driver's Licence (back and front)The photo ID must include their name, date of birth, and photo.

Step 4. Confirm Residential Addresses.Provide a copy of one of the following documents for each authorized person:

• Bank Statement
• Utility Bill
• Government Agency Statement The document should be no more than three months old and must show the person’s full name and current residential address.

Step 5. Confirm Your Business Bank Account.Finally, provide one of the following to verify your business bank account. You may black out balances or transactions:

• Bank Statement
• Deposit Slip

The Final Word…Our goal is to make your onboarding process simple and straightforward. If we need additional information, we appreciate your patience. For any questions or help, our team is always here for you.

EFTPOS Central operates within the regulated financial system, requiring compliance with AML/KYC laws. These regulations protect the financial system, merchants, and customers from illicit activities. We aim to simplify the process while ensuring compliance with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 ("AML-CTF Act"). Any information you provide is reviewed internally in line with our Privacy Policy.

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New Zealand has two major payment processing networks. Worldline (formerly Paymark) and VeriFone (sometimes referred to EFTPOS New Zealand). Both these networks are integral in the payments system and ensure compliance with transaction handling, security and settlement of funds. Each network charges a Per Terminal ID fee for unlimited transaction volume and both have rich reporting consoles so you can see and analyse your transactions.

EFTPOS terminals are designed with security features to protect sensitive financial information during transactions. A tamper event occurs when there is an attempt to interfere with the integrity of the terminal, compromising its security. Tampering can take various forms. We find that most reasons for a Terminal to TAMPER is the terminal being dropped (activating the tamper sensors), liquid/water ingress, unstable power supply or an interrupted software update.

While a merchant number uniquely identifies your business, a Terminal ID uniquely identifies the terminal that processes your transactions. If you have multiple EFTPOS terminals then you will have multiple Terminal ID’s; generally indicated by a 01, 02, 03, 04 …. at the end of your Terminal ID.

A merchant number, or merchant ID, is a unique code assigned to your business. It serves as an identifier in electronic transactions, helping link transactions to the correct merchant account. This number is crucial for ensuring security of transactions, but also to link transactions and settlement to your Bank account.

There is a lot that goes on in the background when it comes to processing EFTPOS and Credit Card transactions; this is why Banks issue Merchant ID’s and there is a rigorous process to follow to be issued a Merchant Facility. Banks are required to apply the rules of the AML (Anit Money Laundering Act) and those of the Card Schemes (MasterCard and Visa) to be a part of the global payments system.

What to do when applying a surcharge

• You must clearly display notices, signs or decals at your premises that inform the customer if they choose to pay by card there will be a surcharge fee added to the sale price and how the surcharge cost has been calculated.
• The surcharge fee must not be described as a fee that is passed on from a card scheme or your Merchant Bank.
• The surcharge fee must be included in a single transaction and not collected separately.
• You must provide an alternative payment option that does not have a surcharge applied.
• You must give the customer an opportunity to cancel the transaction before it’s processed.

You can add a fixed or variable surcharge fee to contactless and credit card transactions. This is applied at the time of payment. Different terminals implement the setting in different ways and we can help configure this for you.

Your surcharge fee should be based on your average merchant service fee, as per guidance from the Commerce Commission. For example, if your average merchant service fee is 1.5%, your surcharge fee should be no more than 1.5%.

Offline Transaction Processing comes with its own risks and merchants should be aware of these. Your Merchant Bank is the best contact to understand the implications for a malfunctioning or damaged terminal with stored offline transactions. We are not liable for any loss of stored transactions if the terminal malfunctions before uploading to the Network.

There may be instances when your EFTPOS terminal loses connectivity to the EFTPOS network provided by EFTPOS Central – for example, during a power failure, telecommunications outage, or network switch issue.

To ensure continuous business operation, Electronic Offline Vouchers (EOV) are available to process transactions even when your terminal is offline.

How to use the Electronic Offline Vouchers (EOV) function:

• If EOV is not set up as a default on your EFTPOS terminal, contact your Merchant Bank to enable this functionality.
• EOV (offline) mode will only be available if the EFTPOS network is unavailable.
• In case of connectivity loss, you'll receive a prompt to switch to EOV mode to continue accepting card transactions.
• Process card transactions in EOV mode by having the cardholder sign the receipt instead of entering a PIN. Validate the signature against the one on the back of the card.
• Print and securely store the merchant copy of the electronic offline transaction receipt for 18 months, as it may be required by the cardholder’s bank for verification. Comply with any other regulatory retention periods applicable to your business.
• Once connectivity is restored, the terminal will upload stored transactions to the EFTPOS network for processing.
• To avoid potential data loss, ensure your terminal is kept up to date with the latest software or hardware requirements.

EOV Transaction Limits:

VeriFone Network:

Maximum dollar amount per EOV transaction: $300

Maximum number of EOV transactions accepted: 200

Maximum dollar amount per terminal in EOV mode: $5,000 for credit and/or debit card transactions

Worldline Network:

Maximum number of EOV transactions accepted: 99 per terminal per day

Maximum dollar amount per EOV transaction: $300

Maximum time a terminal may remain offline: 24 hours

Transactions Not Supported in EOV (Offline) Mode:

• UnionPay International card payments
• Cash-out/cash advance
• Refunds
• Contactless transactions
• Card not present transactions

Feel free to get in touch with us by phone or email accounts@eftoscentral.co.nz and one of our friendly team will be happy to assist.

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• Proven Track Record: With over 30 years in the industry, EFTPOS Central has a track record of providing reliable and efficient EFTPOS solutions.
• Personalised Service: Our team understands that every business is unique. We tailor our services to meet your specific needs and ensure a customised EFTPOS solution that works for you.
• Quick Support: Whether you have questions, need technical assistance, or want to explore additional services, our team is committed to providing prompt and efficient support

• Expertise: Our team has over three decades of experience in the EFTPOS industry. We'll leverage our knowledge to help you navigate the world of electronic payments smoothly.
• Setup Assistance: We understand that setting up EFTPOS systems can be overwhelming. Our experts will get you up and running with all the necessary components, ensuring a hassle-free experience.

Contact Options:

• Phone: Give us a call at 06 357 4598 to speak directly with one of our knowledgeable team members.
• Visit Us: If you're local, feel free to drop by our office at 161 Cuba Street, Palmerston North. We're always happy to meet face-to-face.
• Online Form: Complete our contact form, and we'll be in touch with you promptly. Your convenience is our priority.

Don't let the world of EFTPOS overwhelm you – let EFTPOS Central be your trusted partner on this journey. Reach out to us today, and let's get your business equipped for success!

Welcome to the world of business! If you're new to EFTPOS, not to worry – EFTPOS Central has been a trusted partner for over 30 years, helping businesses like yours thrive. Our dedicated team is here to guide you through the process and ensure you have all the components you need for seamless EFTPOS transactions. Whether you prefer a call, an in-person visit, or a quick online form, we've got you covered.